Contact Rinjani UNESCO Geopark Guide
We are here to assist you in planning your responsible trekking experience within the Mount Rinjani-Lombok UNESCO Global Geopark. Our aim is to provide clear, actionable guidance based on current park regulations and best practices.
For the fastest response regarding your Rinjani UNESCO Geopark experience, please use WhatsApp. We aim to provide direct, specific information to help you plan your multi-day trek, understand park regulations, and connect with local services for a responsible and informed visit.
How to Reach Us
We offer two primary channels for communication, designed to suit the urgency and detail of your enquiry:
Primary Contact: WhatsApp
For immediate questions, quick clarifications, or urgent assistance, WhatsApp is the most efficient method. This channel allows for real-time conversation and prompt responses during our operating hours.
Message us on WhatsApp: +62 811 2859 0000
Detailed Enquiries: Email
If your enquiry requires a more detailed brief, includes multiple questions, or involves documents and specific requirements, please use email. We will review your email thoroughly and provide a comprehensive response.
Email us: hello@rinjaniunesco.com
Response Times and Operating Hours
We typically respond to enquiries within 24 hours during our business hours. Please note that response times may vary slightly during peak season (April to December) due to high volume.
- Business Days: Monday to Friday
- Business Hours: 09:00 AM to 05:00 PM WITA (Indonesia Central Time, GMT+8)
- Languages Handled: We provide support in English and Bahasa Indonesia.
We observe major Indonesian public holidays, during which response times may be extended. We appreciate your understanding.
Our Service Area and Focus
Rinjani UNESCO Geopark Guide operates exclusively for experiences within the Mount Rinjani-Lombok UNESCO Global Geopark, located on Lombok Island, Indonesia. This service is designed for trekkers and visitors seeking accurate, up-to-date information and guidance for planning a responsible multi-day trekking adventure on Mount Rinjani, with an emphasis on understanding the geopark’s unique geological and cultural heritage.
Our guidance supports individuals and groups planning to trek Mount Rinjani, explore Segara Anak Lake at 2,010 meters above sea level, and engage with the geopark’s conservation principles. We focus on the official trekking season, typically open from April to December, and acknowledge the annual closure from January to March for ecosystem recovery and safety during the rainy season.
What to Include in Your Enquiry
To help us provide you with the most relevant and efficient response, please include the following details in your message:
- Intended trekking dates (or preferred month/season).
- Number of people in your group.
- Preferred trekking duration (e.g., 2-day/1-night, 3-day/2-night).
- Any specific interests or goals for your trek (e.g., summit attempt, Segara Anak Lake visit, specific viewpoints from Sembalun Village).
- Your current location or travel plans to Lombok Island.
Our Scope
We aim to be a comprehensive guide for your Rinjani experience. However, it is important to clarify our scope. We do not process official park permits or manage entry fees directly; these are handled by the official park systems in compliance with Mount Rinjani National Park regulations and quotas. We also do not facilitate trekking during the park’s annual closure from January to March.
To understand more about our commitment to responsible tourism and the UNESCO Geopark principles, please visit our About Us page. For an overview of Mount Rinjani as a trekking and geopark destination, refer to our homepage.